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Frequently Asked Questions


How often do people get locked out?

It happens every other minute. It happens so often that dedicated lockout businesses are thriving in the city. You shouldn’t feel bad if you got locked out, you should feel bad if you did nothing about it. All you have to do is give us a call and leave you address. We’ll deploy an operative at your front door within 30 minutes. We’ll get you back in. You won’t have to spend the night sleeping in the lounge.

Are you going to break down my door?

No, we are not burglars. We know how to open the lock and we have dedicated tools to help you take a key out in case it broke and got stuck there. The same applies for our automotive department. We DO NOT inflict damage in any way, shape or form. You might get police on you if you attempt force-entry on your car because it might look like you are stealing it. Call us instead and we’ll get you in the smart way.

Can you show up at my place?

Yes. We dispatch operators to Manhattan, Brooklyn, Queens, Bronx and Staten Island. This includes our full range of services: residential, commercial & automotive. If call evaluation is not enough we offer evaluation on location. You’re in safe hands.

My car is stuck near a highway, can you still help?

Our automotive team can help anywhere in the NY area. Even if you can’t give us your exact location our team should be able to find you with a bit of effort. Our automotive team commonly carries out operations at people’s homes, parking lots, gas stations, highways, etc. Irrespective of your current location, we can provide assistance.

How fast can you arrive?

We can arrive at your location in under 30 minutes. We are ambulance-fast. If you’re located near our base in Brooklyn we’re even faster. Our locksmiths are operating city-wide 24/7 and if they happen to be in your area we can divert them your way when they’re finished. This minimizes the time between your call and our response time and sometimes it’s close to real-time.

How much will it cost?

We have some of the most affordable rates for basic repairs. Our price estimates are free (really) so you have nothing to lose. We have cost-effective solutions for large commercial establishments. We recommend you save our number even if you don’t have immediate use for our services. This way you can reach out to us if you happen to need it.

How many people will show?

We send a single operator for basic repairs such as a broken lock or a key break. We deploy multiple operators for complex repairs and higher-level lock installations. We deploy entire teams and senior experts if we’re securing commercial establishments. Our experts are highly trained, certified and experienced. They’re the best at their craft and we have – well rounded synergetic teams that can explain the way your new lock functions in great detail.

Are you licensed?

Yes. Our locksmiths are licensed, certified and experienced. They have extensive experience operating in the NY area. The best part is that they’re all friendly and caring. The fix your problem fast and help you get on with your life.

Is there a minimal commitment?

There is none. We can do small, cost-effective repairs and simultaneously work with NY’s largest construction companies where we equip entire buildings. We can help you splurge on a high-powered, luxurious security system for your home. We can accommodate all budgets.

What kind of equipment do you have?

We use high-end branded equipment because our work is sensitive and requires immense attention to detail. The equipment helps our operatives carry out professional installations and repair services without inflicting damage. If the operatives are located at our HQ they bring the kind of equipment that is most suited for your individual situation.

Can you provide a security assessment?

Yes, we can give you a free assessment/estimate over the phone but we can also deploy a team at your establishment and provide a thorough assessment face to face. We can also present multiple options before we get started to make sure you’re fully secure with your investment.

My question was not listed.

Email us here or give us a call at (929) 777-LOCK, our line is open 24/7.

Still have questions? Email us here or give us a call at (929) 777-LOCK.

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